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EASYLIFE HELP CENTRE

 
  • General FAQ's
  • Create an Account
  • How to order
  • Delivery and Returns
  • Payments
  • Promotional Codes
  • FAQ

     

    About Easylife

     

    Founded in 1992, our values are still the same as they were back then. We're focused on making life easier; offering a wide range of practical products at great value to our customers.

    We've grown from a one-man business to a dedicated team, working together to become one of the UK's leading importer, distributer and mail order companies. With a huge catalogue of innovative products,we aim to help our customers with everyday practical issues.

    We believe that quality, convenience and exceptional customer service are the backbone of our business. With a friendly team of over 60 customer service personnel who are based in the UK and are ready and waiting to take your call: Order lines are opened from 8am to 8pm from Monday to Saturday and from 9am to 6pm on Sundays. Support lines are opened from 9am to 5pm from Monday to Friday

     

    What I need to know about Easylife's 60 Day No Quibble Guarantee Policy?

     

    We are proud to offer a 60 Day No Quibble Guarantee Policy, so you are able to buy with confidence and know that if you are not 100% happy with your products, we will happily refund or replace any items. If you are not completely satisfied with your purchase, simply return it within 60 days, in its original packaging for a prompt replacement, exchange or refund of the item price. Every single product we sell is backed by our unconditional, no-quibble guarantee. Our guarantee is your assurance that each item has met our exacting requirements - only when we are completely satisfied will it earn a place in our range. We hope you'll be delighted with our products, but if for any reason at all you're not 100% satisfied, we'll happily refund your money without delay.

     

    What I need to know about the Easylife Warranty?

     

    Whether you shop online or over the phone, the Easylife guarantee always applies. If you need to return something, our friendly staff will make it really easy - we want to make sure you love the things you buy from us.

     

    Where can I find the website's terms and conditions?

     

    The website's terms and conditions are located on the bottom of the page next to the privacy and cookies section.

     

    How can I contact Easylife?

     

    By Phone:
    Order Line on 0844 4441 6010
    Order lines are opened from 8am to 8pm from Monday to Saturday and from 9am to 6pm on Sundays.
    Support on 0844 44418448
    Support lines are opened from 9am to 5pm from Monday to Friday

    By Email:
    Order queries to: help@easylifegroup.com
    Website technical queries to: support@easylifegroup.com

    By Post:
    Write to Easylife Group Ltd, 11-13 King's Terrace, London NW1 0JP

  • CREATE AN ACCOUNT

     

    How can I register as a new customer on the Easylife Website?

     

    In order to register with us simply click on the 'Sign In' link at the top of each page on the website. On the redirect page you can then select the 'checkout as a new customer' option which will allow you to register with us.

     

    How can I sign in as a returning customer on the Easylife Website?

     

    Simply click on the Sign In button located at the top of each page on the website. On the redirect page, you will find a ' I AM A RETURNING CUSTOMER' tab where you can enter your details.

     

    When I try to register, I receive an error message. What does that mean?

     

    When an error message occurs it means that mandatory fields were not completed or some information was entered incorrectly.

     

    When I try to sign in, I receive an error message saying my email/password are wrong. What should I do?

     

    When an error like this occurs you can click on the Forgotten your Password? /  Forgotten your log in details? links below the password field where further insturctions will follow to help you resolve the problem.

     

    How can I change personal details and the billing address?

     

    After a successful log in, customers are redirected to their personal account page. Personal details can be changed by clicking on 'My Personal Details' tab where information including name and addres can be modified. In order for details to be updated, it is essential that the Update button is clicked after the details have been changed.

     

    How can I add a new delivery address?

     

    After a successful log in, customers are redirected to their personal account page. A new delivery address can be added by clicking on 'My Address Book' tab and then the 'ADD A NEW ADDRESS' button.

     

    How do I reset my password?

     

    After a successful log in, customers are redirected to their personal account page. A customer can reset their password by clicking on the'My Password' tab where they can change reset their password.

     

    How do I subscribe / unsubscribe to Easylife newsletters?

     

    In order to subscribe to the Easylife Newsletter customers need to click on the 'Sign up to receive Easylife's Newsletter' button located at the bottom of every page. To unsubscribe customers need to send an email to: support@easylifegroup.com, explaining that they would like to unsubscribe from the Easylife Newsletter.

     

    How can I delete my account?

     

    Customers can delete their account by sending an email to: support@easylifegroup.com explaining that they would like to deactivate their account.

  • HOW TO ORDER

     
    ALREADY AN EASYLIFE CUSTOMER?

    1. SIGN IN ONLINE

    2. START SHOPPING

    3. ADD ITEMS TO SHOPPING BASKET

    4. PLACE ORDER

    5.CHOOSE A DELIVERY METHOD

    6.CHOOSE A PAYMENT METHOD

    7.COMPLETE YOUR ORDER

    CHECKOUT AS A NEW CUSTOMER

    1. CHECKOUT AS A NEW CUSTOMER

    2. START SHOPPING

    3. ADD ITEMS TO SHOPPING BASKET

    4. PLACE ORDER

    5. CHOOSE A DELIVERY METHOD

    6. CHOOSE A PAYMENT METHOD

    7.COMPLETE YOUR ORDER

     

    How can I find a product on the Easylife website?

     

    On the Easylife Website you can find products by using the search bar located at the top of each page. Products can be searched by name, code or keywords. Products can be found by navigating through are shop by department menu located at the top and bottom of every page. Products can also be found in the search by solution menu located at the bottom of the page.

     

    How can I use the quick order?

     

    With our quick shop feature you can enter a product code in the quick shop search bar and the product will be immediately added to your basket.

     

    What does 'In Stock' and 'Coming Soon' mean?

     

    When a product is displaying 'In Stock' it means that units are available in our warehouse to be despatched the same day (excluding bank holidays, Saturdays and Sundays) or the day after (excluding bank holidays, Saturdays and Sundays).
    When a product is displaying 'Coming Soon' it means that units are not available to be despatched so it will only be delivered on the specified date.

     

    What's the difference between Standard and Express Delivery?

     

    Standard delivery is between 3 to 5 working days, provided the items are in stock, for Mainland Uk, or 5 to 7 working days for Northern Ireland, Eire and Channel Islands. Express Delivery is between 2 to 3 working days, for Mainland UK only and costs £9.99.

     

    Where can I find a size guide and user instructions?

     

    Size guides can be found on the product pages. Size guides can be found on the size guide tab located below the products images. User instructions can be found on a product page on the documentation tab located below the product's images.

     

    How can I post a product review?

     

    You can post a review on the product pages by clicking the Sign in & Write a Review button on the reviews tab located below the product's images.

  • DELIVERY AND RETURNS

     

    When will my order be despatched?

     

    Place your order before 3pm for same day despatch, provided the items are in stock. Orders made after 3pm will be despatched on the next working day. Please note that we don't despatch during weekends and bank holidays. For more information please check our Delivery & Returns page.(link Delivery & Returns page)

     

    When will I receive my order

     

    Standard delivery is between 3 to 5 working days, provided the items are in stock, for Mainland Uk, or 5 to 7 working days for Northern Ireland, Eire and Channel Islands. Express Delivery is between 2 to 3 working days, for Mainland UK only. For more information please check our Delivery & Returns page.(link Delivery & Returns page)

     

    Can I get delivery to overseas?

     

    No. We only deliver goods to Mainland UK(including Scottish Highlands), Nothern Ireland, Eire & Channel Islands.

     

    Where can I find my order history?

     

    To find your order history you will need to successfully log in on the website. You will be redirected to your personal account page: Order history can be found in the 'My Order History' tab.

     

    Where can I track my order?

     

    On the Order History page please click on the order number you would like to track. Go to the DESPATCHES section and click on the link on the right that says "Click here to see tracking". You will be redirected to the Hermes Tracking website where you can see where's your parcel.

     

    Do I have to have the package delivered to the same address that my credit card is registered to?

     

    No, the address related to your credit card is the billing address. Delivery will occur to the address you specified when you purchase the item.

     

    Can I amend my order after I've placed it?

     

    No. Please call 0844 441 8448 or email help@easylifegroup.com if you would like us to amend it for you. Please make sure you do this within 1 hour after you have placed your order.

     

    Can I cancel my order after I've placed it?

     

    Yes. Please call 0844 441 8448 or email help@easylifegroup.com if you would like us to amend it for you. Please make sure you do this within 1 hour after you have placed your order.

     

    If an item is missing from my order, what should I do?

     

    If an item is missing from your order you can get assistance by emailing help@easylifegroup.com or by calling 0844 441 8448.

     

    If an item is faulty, what should I do?

     

    If an item is faulty please contact us on 0844 441 8448 and we will arrange a collection and send you a replacement or a refund.

     

    What happens if am not in when my order arrives?

     

    If you are not in when a delivery attempt happens, the courier will leave you a redelivery card stating that they tried to deliver, no one was in and they will try again the next day. This will happen 3 times. if you prefer you can let us know that you will be out and we can leave the package with a neighbour.

     

    I'm going on holiday, can I arrange for the order to come when I get back?

     

    Yes, if you are going away for holidays you can contact us and we can schedule for the goods to be delivered once you're back. Just contact our support number 0844 441 8448 and we will arrange everything for you. .

     

    How can I get text alerts?

     

    You can get text alerts by adding your mobile number in your account's Personal Details

     

    What is your returns policy?

     

    If at any time, or for any reason, you’re not completely satisfied with your purchase(s), you can return it and we will refund you. We ask that you notify us within 60 days, unless it’s a manufacturing defect where our warranty covers you for 12 months.

     

    I need replacement parts for an item. How do I get these?

     

    If you need replacement parts for an item you can get assistance by by emailing help@easylifegroup.comor by calling On 0844 441 8448.

  • PAYMENTS

     

    How do I pay for my order?

     

    We accept Visa cards, Delta Cards, MasterCard, Maestro and American Express on Easylife website. Orders made by phone or sent via post can be paid by cheque or postal orders.

     

    Is it safe to give my card details via the website?

     

    Your online credit card transactions are secure. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area. Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer, you can purchase online products by calling our order line on 0844 441 6010 (5p p/min) 24 hours a day, seven d ays a week. One of our friendly Customer Service Team will be pleased to take your order.

     

    Can I pay by Paypal?

     

    At the moment we only accept debit/credit cards on our website.

     

    What does card type mean?

     

    The Card type tells you what types of cards are acepted on the website. You should keep the default: Debit/credit Card.

     

    What does security code mean?

     

    The card security code is a number that can be found on the back of your credit/debit card. If you have an American Express please enter the four digits on the front of your card.

     

    What does issue number mean?

     

    The issue number is the number of cards you have had and can be usually found on the front of your card. If it's your first card just enter zero. The issue number field is not mandatory so you can leave it empty.

     

    What is the billing address?

     

    The billing address is the address associated with your debit/credit card – it is used to verify your credit card information. Your billing address is where you receive your bank statement for your credit/debit card.

     

    What payment methods can I use?

     

     

    You can only use credit or debit cards.

     

    What can I do if my payment is declined?

     

    If your payment is declined you should contact your bank branch and ask for more information.

     

    What does error message "112" mean?

     

    Error message "112" means that a Credit Card number is invalid or missing. You should check if your credit card number and security code are correct.

     

    How can I report a problem regarding payment to Easylife?

     

    If you have a problem regarding a payment you can get assistance by by emailing support@easylifegroup.com or by calling 0844 441 8448.

     

    What is Verify by Visa?

     

    Verified by Visa protects your card against unauthorized use and gives you peace of mind when shopping online. If you don't know your password you should request it from your bank.

     

    I've forgotten my password, what should I do?

     

    You can email us at support@easylifegroup.com

  • PROMOTIONAL CODES

     

    What is a promotional code?

     

    A promotional code is used to provide you with a discount on your purchase. The discount can happen on the order subtotal or on the despatch cost.

     

    Where can I find promotional codes?

     

    Promotional codes can be found in the inside back page of your catalogue, magazine supplement, RAC form or email newsletter. Your voucher promotional code can be found printed on the front cover of your catalogue, magazine supplement or included with it.

     

    Where can I add my promotional code?

     

    A promotional code needs to be added on your basket, where it says: "Enter your promo code here" field. After enter your promotional code please click APPLY PROMO CODE.

     

    What's the difference between a promotional code and a voucher code?

     

    They will work exactly the same by giving you a discount on your order total. The difference is where you can find the codes. A Promotional code can be found in the inside back page of your catalogue, magazine supplement, RAC form or email newsletter. A voucher promotional code can be found printed on the front cover of your catalogue, magazine supplement or included with it. .

     

    Can I see the promotion being applied when I add my promotional code in the basket page?

     

    Once you visit your basket and you type the appropriate promotional code in the 'Enter your promo code here' field, an apply promo code button will appear. Once the button is clicked the code offer will be applied on your order.

STAY IN TOUCH
CALL US

phone

Order line
On 0844 441 6010 (5p p/min)
Support
On 0844 441 8448 (5p p/min)
EMAIL US

phone

Order Queries:
help@easylifegroup.com
Website Queries:
support@easylifegroup.com
WRITE TO US

phone

Easylife Group Ltd
11-13 Kings Terrace
London,
NW1 0JP
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© 2015 EasylifeGroup.com
 
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All products and services are provided by Easylife Group Ltd. Easylife Group Ltd is registered at 11-13 Kings Terrace, London NW1 0JP, registered in England. Company registration No 05221840. VAT registration No 760918415.