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Free Order Line: 0800 055 7766 | Support: 0303 031 0777
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HELP CENTRE

  • General FAQ's
  • Create an Account
  • How to order
  • Delivery and Returns
  • Payments
  • Promotional Codes
  • FAQ

     

    About Easylife

     

    Founded in 1992, our values are still the same as they were back then. We're focused on making life easier; offering a wide range of practical products at great value to our customers.

    We've grown from a one-man business to a dedicated team, working together to become one of the UK's leading importer, distributer and mail order companies. With a huge catalogue of innovative products,we aim to help our customers with everyday practical issues.

    We believe that quality, convenience and exceptional customer service are the backbone of our business. With a friendly team of over 60 customer service personnel who are based in the UK and are ready and waiting to take your call: Order lines are opened from 8am to 8pm from Monday to Saturday and from 9am to 6pm on Sundays. Support lines are opened from 9am to 5pm from Monday to Friday.

     

    What I need to know about Easylife's Money Back Guarantee Policy?

     

    We are proud to offer a Money Back Guarantee Guarantee Policy, so you are able to buy with confidence and know that if you are not 100% happy with your products, we will happily refund or replace any items. If you are not completely satisfied with your purchase, simply return it in its original packaging for a prompt replacement, exchange or refund of the item price. This does not affect your statutory rights. We ask that you pay the postage, up to £5, to return goods to us but if you ask for an exchange we will pay the cost of posting goods back out to you.

    If you cancel your entire order within 14 days of receipt, we will refund you the full amount paid, including standard postage and packing paid at the time of purchase. Upon notifying us of your intention to cancel, we would ask that you send the goods back to us at a cost to yourself within 14 days. We will not refund the postage and packing if the cancellation notification occurs after the 14 days’ allowance or if you cancel only part of the order.
     
    Sorry, but there are a few items we can't accept returns on such as customized, hygiene, or assembled items unless of course these are faulty, or otherwise don't conform to the contract. Naturally none of this affects your consumer rights.
     
    Please take reasonable care of the goods. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you.

    Our guarantee is your assurance that each item has met our exacting requirements - only when we are completely satisfied will it earn a place in our range. We hope you'll be delighted with our products, but if for any reason at all you're not 100% satisfied, we'll happily refund your money without delay.

    To cancel your order:
     
    Please return your item by post (including in your parcel the Cancellation Form that you can find on the back of your Delivery Note) to the following address:
    Easylife Group Ltd Warehouse
    Euro House, Cremers Road.
    Sittingbourne, Kent.
    ME10 3US
     
    If you no longer have the Cancellation Form that was printed at the back of your Delivery Note, please request a RAC (Return Authorisation Code) form by calling us on our local rate number 0303 031 0777 (our preferred option as we may be able to advise you if there is a particular issue), or emailing us at help@easylifegroup.com or using the contact form here.

     

    Where can I find the website's terms and conditions?

     

    The website's terms and conditions are located on the bottom of the page next to the privacy and cookies section.

     

    How can I contact Easylife?

     

    By Phone:
    Order Line on 0800 055 7766
    Order lines are opened from 8am to 6pm from Monday to Friday and from 9am to 5pm on Saturdayss.
    Support on 0303 031 0777 (local rate)
    Support lines are opened from 9am to 5pm from Monday to Friday

    By Email:
    Order queries to: help@easylifegroup.com
    Website technical queries to: support@easylifegroup.com

    By Post:
    Please use the address below to send us your order form (find it on the inside back cover of your catalogue or magazine supplement) or to return an item (please make sure you include the Cancellation Form that you can find on the back of your Delivery Note; if you no longer have your Cancellation Form please request a Returns Authorisation Code (RAC) form by calling local rate number 0303 031 0777 or emailing us here

    Easylife Group Ltd Warehouse
    Euro House, Cremers Road.
    Sittingbourne, Kent.
    ME10 3US

    For any other request or query, please write to:

    Easylife Group Ltd
    11-13 King's Terrace
    London
    NW1 0JP

    For trade enquiries, please send us an email:
    To sell to us, please click here 
    To buy from us, please click here
     

  • CREATE AN ACCOUNT

     

    How can I register as a new customer on the Easylife Website?

     

    In order to register with us simply click on the 'Sign In' link at the top of each page on the website. On the redirect page you can then select the 'checkout as a new customer' option which will allow you to register with us.

     

    How can I sign in as a returning customer on the Easylife Website?

     

    Simply click on the Sign In button located at the top of each page on the website. On the redirect page, you will find a ' I AM A RETURNING CUSTOMER' tab where you can enter your details.

     

    When I try to register, I receive an error message. What does that mean?

     

    When an error message occurs it means that mandatory fields were not completed or some information was entered incorrectly.

     

    When I try to sign in, I receive an error message saying my email/password are wrong. What should I do?

     

    When an error like this occurs please try entering your email and password again, if you are not successful on the second attempt and you think you may have forgotten your login details you can click on the Forgotten your Password? / Forgotten your log in details? links below the password field where further instructions will follow to help you resolve the problem.

     

    How can I change personal details and the billing address?

     

    After a successful log in, customers are redirected to their personal account page. Personal details can be changed by clicking on 'My Personal Details' tab where information including name and address can be modified. In order for details to be updated, it is essential that the Update button is clicked after the details have been changed.

     

    How can I add a new delivery address?

     

    After a successful log in, customers are redirected to their personal account page. A new delivery address can be added by clicking on 'My Address Book' tab and then the 'ADD A NEW ADDRESS' button.

     

    How do I change my password?

     

    After a successful log in, customers are redirected to their personal account page. A customer can reset their password by clicking on the'My Password' tab where they can change reset their password.

     

    How do I subscribe / unsubscribe to Easylife newsletters?

     

    In order to subscribe to the Easylife email Newsletter customers need to click on the 'Sign up to receive Easylife's Newsletter' button located at the bottom of every page. Alternatively click here to get to our subscription page. To unsubscribe customers need to send an email to:email.services@easylifegroup.com, explaining that they would like to unsubscribe from the Easylife Newsletter.
     
    If you would prefer to receive our catalogue, please click here

     

    How can I delete my account?

     

    Customers can delete their account by sending an email to: support@easylifegroup.com explaining that they would like to deactivate their account.

  • HOW TO ORDER
    Easylife customer
    1. Add Items to basket
    2. Sign In
    3. Provide payment details
    4. Review a complete your order

    New customer
    1. Add Items to basket
    2. Create an account
    3. Provide payment details
    4. Review a complete your order

    Guest
    1. Add Items to basket
    3. Provide delivery & payment details
    4. Review a complete your order
     

    How can I find a product on the Easylife website?

     

    On the Easylife Website you can find products by using the search bar located at the top of each page. Products can be searched by name, product code or keywords. Products can be found by navigating through our shop by department menu located at the top and bottom of every page. Products can also be found in the search by solution menu located at the bottom of the page.

     

    How can I use the quick order?

     

    With our quick shop feature you can enter a product code in the quick shop search bar and the product will be immediately added to your basket.

     

    What does 'In Stock' and 'Coming Soon' mean?

     

    When a product is displaying 'In Stock' it means that units are available in our warehouse to be despatched the same day (excluding bank holidays, Saturdays and Sundays) or the day after (excluding bank holidays, Saturdays and Sundays).
    When a product is displaying 'Coming Soon' it means that units are not available to be despatched so it will only be delivered on the specified date.

     

    Where can I find a size guide and user instructions?

     

    Size guides can be found on the size guide tab located below the products images. User instructions can be found on a product page on the documentation tab located below the product's images.

     

    How can I post a product review?

     

    You can post a review on the product pages by clicking the Sign in & Write a Review button on the reviews tab located below the product's images.
     

    What happens once I’ve placed my order?

     

    Once you have completed your purchase either online, through the post or via telephone and provided a valid email address you will be sent an email confirming the items on your order, with details on how and when you will receive your goods.

     

    Can I amend my order once it has been placed?

     

    No, unfortunately not. Once an order has been placed we are unable to amend or add items or discount codes to your order.

     

    What is your delivery and returns policy?

     

    All information regarding the delivery of your order and how to return your item can be found on our delivery and returns page. 

     

  • DELIVERY AND RETURNS

     

    When will my order be despatched?

     

    Place your order before 3pm for same day despatch, provided the items are in stock. Orders made after 3pm will be despatched on the next working day. Please note that we don't despatch during weekends and bank holidays. For more information please check our Delivery & Returns page.

     

    When will I receive my order?

     

    An estimated delivery lead time can be found next to each product on our website before ordering. Standard delivery is between 3 to 5 working days, provided the items are in stock, for Mainland Uk, or 5 to 7 working days for the Channel Islands. For more information please check our Delivery & Returns page.

     

    Can I specify a delivery date when ordering?

     

    No. Unfortunately we are unable to provide a specific or named delivery date. For more info on our delivery terms please visit our delivery and returns page. 

     

     

    Can I get delivery to overseas?

     

    Unfortunately no, we only deliver goods to Mainland UK (including Scottish Highlands) & the Channel Islands.

     

    If part of my order is out of stock, do I have to pay additional delivery charges?

     

    In usual circumstances, we would wait until all the items on your order are in stock before dispatching them. However, in some instances your order may be sent in parts but we will only charge you once for the postage and packaging on the order. 

     

    Can I change my delivery address?

     

    No. Please call 0303 031 0777 or email help@easylifegroup.com if you would like us to amend it for you. Please make sure you do this within 1 hour after you have placed your order.

     

    Where can I find my order history?

     

    To find your order history you will need to successfully log in on the website. You will be redirected to your personal account page: Order history can be found in the 'My Order History' tab.

     

    Where can I track my order?

     

    On the Order History page please click on the order number you would like to track. Go to the DESPATCHES section and click on the link on the right that says "Click here to see tracking". You will be redirected to the Yodel Tracking website where you can monitor the progress of your order.

     

    Do I have to have the package delivered to the same address that my credit card is registered to?

     

    No, the address related to your credit card is the billing address. Delivery will occur to the address you specified when you purchase the item.

     

    Do I have to sign for my delivery?

     

    Yes. Your delivery will require a signature, however at the time of ordering you have the option to give further instructions to our courier if you are not going to be at the delivery address.  

     

    Can I amend my order after I've placed it?

     

    No. Please call 0303 031 0777 or email help@easylifegroup.com if you would like us to amend it for you. Please make sure you do this within 1 hour after you have placed your order.

     

    Can I cancel my order after I've placed it?

     

    Yes. Please call 0303 031 0777 or email help@easylifegroup.com if you would like us to amend it for you. Please make sure you do this within 1 hour after you have placed your order.

     

    If an item is missing from my order, what should I do?

     

    If an item is missing from your order you can get assistance by emailing help@easylifegroup.com or by calling 0303 031 0777.

     

    Item wasn't as expected?

     

    We apologise if an item you receive is not as expected. Please refer to our Money back guarantee section which outlines how to proceed.

     

    If an item is faulty, what should I do?

     

    If an item is faulty please contact us on 0303 031 0777 and we will arrange a collection and send you a replacement or a refund.

     

    I have received an incorrect item?

     

    If the item you have received is not on your order please contact us on 0303 031 0777 or via the email help@easylifegroup.com between the hours of 9am-5pm, Mon-Fri and we will be happy to offer you a solution for this.

     

     

    What happens if am not in when my order arrives?

     

    If you are not in when a delivery attempt happens, the courier will leave you a redelivery card stating that they tried to deliver, no one was in and they will try again the next day. This will happen 3 times. if you prefer you can let us know that you will be out and we can leave the package with a neighbour.

     

    I'm going on holiday, can I arrange for the order to come when I get back?

     

    Yes, if you are going away for holidays you can contact us and we can schedule for the goods to be delivered once you're back. Just contact our support number 0303 031 0777 and we will arrange everything for you.

     

    I have not received my delivery?

     

    If the items that you ordered were in stock at the time of purchase and you still haven’t received them after 23 days, you can check their status and tracking details via the “Order History” section under “My Account” , accessible by clicking here (you will be asked to sign in first)
     

      

    What is your returns policy?

     

    If at any time, or for any reason, you’re not completely satisfied with your purchase(s), you can return it and we will refund you. We ask that you notify us within 14 days, unless it’s a manufacturing defect where our warranty covers you for 12 months.

     

    How do I return an item?

     

    For details on how to return an item to us, please refer to our delivery and returns page that has a section on How do I go about getting a refund for my goods?

     

    Is there a charge for returning a product?

     

    We prefer that you contact us by telephone on a basic rate number 0303 031 0777 between the hours of 9am-5pm, Mon-Fri to advise us that you are sending the goods back. If we are unable to discuss the reason for the refund, you may also be fully liable for the return postage.

     

     

    I need replacement parts for an item. How do I get these?

     

    If you need replacement parts for an item you can get assistance by by emailing help@easylifegroup.com or by calling on 0303 031 0777.

  • PAYMENTS

     

    How do I pay for my order?

     

    We accept a large range credit/debit cards and PayPal.

     

    Is it safe to give my card details via the website?

     

    Your online credit card transactions are secure. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area. Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer, you can purchase online products by calling our order line on 0800 055 7766 24 hours a day, seven days a week. One of our friendly Customer Service Team will be pleased to take your order.

     

    Can I pay by Paypal?

     

    Yes - if all the items in your basket are in stock then PayPal will show as an available payment method at checkout.

     

    What does card type mean?

     

    The Card type tells you what types of cards are acepted on the website. You should keep the default: Debit/credit Card.

     

    What does security code mean?

     

    The card security code is a number that can be found on the back of your credit/debit card. If you have an American Express please enter the four digits on the front of your card.

     

    What does issue number mean?

     

    The issue number is the number of cards you have had and can be usually found on the front of your card. If it's your first card just enter zero. The issue number field is not mandatory as only applies for Maestro card holders.

     

    What is the billing address?

     

    The billing address is the address associated with your debit/credit card – it is used to verify your credit card information. Your billing address is where you receive your bank statement for your credit/debit card.

     

    What payment methods can I use?

     

     

    We accept Visa Debit and Credit, Delta, MasterCard, Maestro, AMEX and PayPal.

     

    What can I do if my payment is declined?

     

    If your payment is declined you should contact your bank branch and ask for more information.

     

    What does error message "112" mean?

     

    Error message "112" means that a Credit Card number is invalid or missing. You should check if your credit card number and security code are correct.

     

    How can I report a problem regarding payment to Easylife?

     

    If you have a problem regarding a payment you can get assistance by by emailing support@easylifegroup.com or by calling 0303 031 0777.

     

    What is Verify by Visa?

     

    Verified by Visa protects your card against unauthorized use and gives you peace of mind when shopping online. If you don't know your password you should request it from your bank.

     

    I've forgotten my password, what should I do?

    If you have forgotten your password details, please select ‘forgotten my password’ directly underneath the log in criteria. This will bring you to a page which asks for the email address associated to your account. Once you have entered this information and click send, this will send a password reminder email which will allow you to access your account.

    If you did not receive a password reminder you can email us at support@easylifegroup.com

  • PROMOTIONAL CODES

     

    What is a promotional code?

     

    A promotional code is used to provide you with a discount on your purchase. The discount can happen on the order subtotal or on the despatch cost.

     

    Where can I find promotional codes?

     

    Promotional codes can be found in the inside back page of your catalogue, magazine supplement, RAC form or email newsletter. Your voucher promotional code can be found printed on the front cover of your catalogue, magazine supplement or included with it.

     

    Where can I add my promotional code?

     

    A promotional code needs to be added on your basket, where it says: "Enter your promo code here" field. After enter your promotional code please click APPLY PROMO CODE.

     

    What's the difference between a promotional code and a voucher code?

     

    They will work exactly the same by giving you a discount on your order total. The difference is where you can find the codes. A Promotional code can be found in the inside back page of your catalogue, magazine supplement, RAC form or email newsletter. A voucher promotional code can be found printed on the front cover of your catalogue, magazine supplement or included with it. .

     

    Can I see the promotion being applied when I add my promotional code in the basket page?

     

    Once you visit your basket and you type the appropriate promotional code in the 'Enter your promo code here' field, an apply promo code button will appear. Once the button is clicked the code offer will be applied on your order.

Stay In Touch

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Easylife Group Ltd
11-13 Kings Terrace
London
NW1 0JP
© 2016 EasylifeGroup.com
 
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Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.
Order Line
0800 055 7766
Customer Service
0303 031 0777