In the event you have a complaint regarding a product or service purchased from Easylife, please contact our Customer Experience Team on: 0303 031 0777 (local rate) or email: firstname.lastname@example.org.
We will respond to telephone enquiries promptly and hopefully resolve your issue right away, otherwise we will aim to respond within 5 working days starting the day after you initially contacted us.
We will acknowledge receipt of email enquiries within 24 hours and aim to provide a full response within 5 working days, starting the day after we sent you our initial response.
In the unlikely event that our Customer Experience team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to RetailADR (previously ‘The Retail Ombudsman’), which is a certified Alternative Dispute Resolution provider.
Easylife is a member of RetailADR and follow their Scheme Rules, which means that we will be bound by their decision.
You can contact them by phone: 0203 540 8063;
By email: email@example.com;
33rd Floor Euston Towers,
286 Euston Road,
London NW1 3DP;
or via their website: www.retailadr.org.uk
Alternatively, if your complaint is regarding products or services purchased from easylifegroup.com and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr/
Please note that following submission of your complaint on the EU platform, you will be directed to RetailADR. You may therefore refer your complaint directly to them.