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ALTERNATIVE DISPUTE RESOLUTION

 
After Sales Enquiries
If you have an enquiry you would like some assistance with, please contact our Customer Experience Team on: 0303 031 0777 (local rate) or email: help@easylifegroup.com.

We will respond to telephone enquiries promptly and hopefully resolve your issue right away, otherwise we will aim to respond within 5 working days starting the day after you initially contacted us.

We will acknowledge receipt of email enquiries within 24 hours and aim to provide a full response within 5 working days, starting the day after we sent you our initial response.

If you are a UK consumer and you have exhausted your enquiry with our Customer Experience Team, then you may be able to use The Retail Ombudsman to find a resolution.

You can contact them by phone: 0203 540 8063; post: The Retail Ombudsman, 33rd Floor Euston Towers, 286 Euston Road, London NW1 3DP; or via their website: www.theretailombudsman.org.uk

  Alternatively, you can contact the European Commission’s Online Dispute Resolution service:
 
  • Via the European Online Dispute Resolution platform – click here
  • By post:
    National contact point - United Kingdom
    1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon
    SS15 6TH Essex
    United Kingdom
  • By phone: +44 3456 089579 ; +44 1268 582225
  • By email: odr@tsi.org.uk
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Easylife Group Ltd
11-13 Kings Terrace
London,
NW1 0JP
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© 2016 EasylifeGroup.com
 
All products and services are provided by Easylife Group Ltd. Easylife Group Ltd is registered at 11-13 Kings Terrace, London NW1 0JP, registered in England. Company registration No 05221840. VAT registration No 760918415.