We will replace any item in the unlikely event that it develops a manufacturing fault within 12 months of purchase.
We are proud to offer a Money Back Guarantee Guarantee Policy, so you are able to buy with confidence and know that if you are not 100% happy with your products, we will happily refund or replace any items. If you are not completely satisfied with your purchase, simply return it, in its original packaging for a prompt replacement, exchange or refund of the item price. This does not affect your statutory rights. We ask that you pay the postage, up to £5, to return goods to us but if you ask for an exchange we will pay the cost of posting goods back out to you.
If you cancel your entire order within 14 days of receipt, we will refund you the full amount paid, including standard postage and packing paid at the time of purchase. Upon notifying us of your intention to cancel, we would ask that you send the goods back to us at a cost to yourself within 14 days. We will not refund the postage and packing if the cancellation notification occurs after the 14 days’ allowance or if you cancel only part of the order.
Sorry, but there are a few items we can't accept returns on such as customized, hygiene, or assembled items unless of course these are faulty, or otherwise don't conform to the contract. Naturally none of this affects your consumer rights.
Please take reasonable care of the goods. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you.
Our guarantee is your assurance that each item has met our exacting requirements - only when we are completely satisfied will it earn a place in our range. We hope you'll be delighted with our products, but if for any reason at all you're not 100% satisfied, we'll happily refund your money without delay.
To cancel your order:
Please return your item by post (including in your parcel the Cancellation Form that you can find on the back of your Delivery Note) to the following address:
Easylife Group Ltd Warehouse
Euro House, Cremers Road.
If you no longer have the Cancellation Form that was printed at the back of your Delivery Note, please request a RAC (Return Authorisation Code) form by calling us on our local rate number 0303 031 0777 (our preferred option as we may be able to advise you if there is a particular issue), or emailing us at firstname.lastname@example.org
or using the contact form here