Can I exchange my item?
We are only happy when you are, so Easylife offer you a 14 day Trial period to ensure you are delighted with your purchase.
It’s very easy to return an item.
If you’re not completely delighted with your purchase(s), you can return it within 14 days for an immediate exchange or refund of the purchase price. No claims for goods lost in transit can be made after 14 days of receipt of goods. This does not affect your Statutory Rights. We ask that you pay the postage, up to £5, to return goods to us but if you ask for an exchange we will pay the cost of posting goods back out to you.
If you cancel your entire order within 14 days of receipt, we will refund you the full amount paid, including standard postage and packing. Upon notifying us of your intention to cancel, we would ask that you send the goods back to us at a cost to yourself within 14 days. We will not refund the postage and packing if the cancellation notification occurs after the 14 days’ allowance or if you cancel only part of the order. Certain hygiene or customised products are exempt from the cancellation and refund policy.
If it's a manufacturing defect, we will offer a refund or replacement as long as the claim is made within 30 days of receipt of goods. After 30 days we can only offer a replacement, provided the claim is made within 6 months of receipt of goods. After the item(s) are returned to the warehouse, refunds/replacements will be issued within 3 to 4 working days if you paid by card and 5 to 10 working days if you paid by cheque.
Sorry, but there are a few items we can't accept returns on such as customised, hygiene, or assembled items unless of course these are faulty, or otherwise don't conform to the contract. Naturally none of this affects your consumer rights.
Please take reasonable care of the goods. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you.
You can choose to either:
Post It Back To Us
Please use the address below to return your item (please make sure you include the Cancellation Form that you can find on the back of your Delivery Note; if you no longer have your Cancellation Form please request a Returns Authorisation Code (RAC) form by calling local rate number 0333 030 0777 or emailing us here”). Please note, we will only refund the cost of posting back your item if the item is faulty.
Easylife Group Ltd Warehouse
Euro House, Cremers Road.
Please allow 14 days for your refund to be processed. Your refund will be automatically issued via the same method of the initial payment.
Arrange for us to collect your item
Please telephone our customer care team on 0333 030 0777 (local rate) and simply organize for collection at your convenience. The item should be unused and in its original packaging. We can collect it from you at a nominal charge (£5 maximum).
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