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Welcome Guest
Free Order Line: 0800 055 7766 | Support: 0303 031 0777
Welcome Guest

Raising an Issue

 

Data Protection Issues

 
In the event you have a complaint regarding your data being processed or shared without your consent by Easylife, please contact our Data Protection Officer using email: DPO@easylifegroup.com or write to the following address.

Data Protection Officer
Easylife Group Ltd
11-13 King’s Terrace
London
NW1 0JP

If you contact us by post it can take up to 14 calendar days for a response.
We will acknowledge receipt of email enquiries within 3 working days and aim to provide a full response within 14 calendar days, starting the day after we sent you our initial response.

In the unlikely event that our Data Protection Officer is unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to the Information Commissioner’s Office:

You can contact them by phone: 0303 123 1113;
or via their website: https://ico.org.uk/concerns/
 

After Sales Enquiries

 
In the event you have a complaint regarding a product or service purchased from Easylife, please contact our Customer Experience Team on: 0303 031 0777 (local rate), email: help@easylifegroup.com. or write to the following address.

Easylife Group Ltd
Customer Services
11-13 King's Terrace
London
NW1 0JP

We will respond to telephone enquiries promptly and hopefully resolve your issue right away, otherwise we will aim to respond within 5 working days starting the day after you initially contacted us. If you contact us by post it can take upto 7 working days for a reponse. 

We will acknowledge receipt of email enquiries within 24 hours and aim to provide a full response within 5 working days, starting the day after we sent you our initial response.

In the unlikely event that our Customer Experience team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to RetailADR (previously ‘The Retail Ombudsman’), which is a certified Alternative Dispute Resolution provider.

Easylife is a member of RetailADR and follow their Scheme Rules, which means that we will be bound by their decision.
You can contact them by phone: 0203 540 8063;

By email: enquiries@cdrl.org.uk;

By post:
RetailADR,
33rd Floor Euston Towers,
286 Euston Road,
London NW1 3DP;

or via their website: www.retailadr.org.uk


Alternatively, if your complaint is regarding products or services purchased from easylifegroup.com and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr/.

Please note that following submission of your complaint on the EU platform, you will be directed to RetailADR. You may therefore refer your complaint directly to them.
Stay In Touch

Email Us

 
 

Write To Us

 
Easylife Group Ltd
Customer Services
11-13 King's Terrace
London
NW1 0JP
© 2018 EasylifeGroup.com
 
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Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.
Order Line
0800 055 7766
Customer Service
0303 031 0777
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